City Finance Department staff proposed plans to streamline the utility billing process at Monday’s City Council work session, with the goal of increasing the number of customers who choose to receive their bill online. Currently, 36 percent of the City’s utility customers receive a paperless, online “e-bill.” An increase in paperless billing would result in a cost savings in printing, preparation and postage, around $60,000 per year if the e-bill participation rate jumps to 70 percent.
The department plans to work with the Communications Department on a focused marketing campaign to tout the benefits of e-billing, initially targeting the 18 percent of customers who receive both an e-bill and a paper bill.
