Many residents have been asking about who handles repairs after storm damage affects their power lines. This information is especially important for those who lost power due to a fallen tree or debris disconnecting the service line between their home and the power pole in the alley.
According to Oncor’s website:
Homeowner’s Responsibility: Any tree or debris that lands on a service line is the homeowner’s responsibility to clear. If there is concern that the line is still energized, the property owner needs to call Oncor to check. Once Oncor ensures the line is safe, the property owner can have the tree or debris removed. Oncor will then return to replace the service line.
Oncor’s Responsibility: Oncor is responsible for repairing power poles, service lines, transformers and electric meters.
Homeowners need to address repairs to weatherheads, electrical wiring and meter bases. These repairs require a licensed, bonded and insured electrician, as well as an inspection before power can be restored.
Permit fees for all storm-related repairs will be waived by the City.
Website: ONCOR After the Storm – What You Need to Know
