News

Power Outage Update 

Power Outage Update 

Richardson is still experiencing outages after Tuesday morning’s storm. As of Friday morning, 10% of customers are without power.

Oncor Service Line Damage 

Oncor Service Line Damage 

Many residents have been asking about who handles repairs after storm damage affects their power lines. This information is especially important for those who lost power due to a fallen tree or debris disconnecting the service line between their home and the power pole in the alley.

Disposing of Spoiled Food 

Disposing of Spoiled Food 

Residents who need to dispose of spoiled food due to lost power from the recent storms can do so at the North Texas Municipal Water District’s Lookout Drive Transfer Station, 1601 E. Lookout Dr., in Richardson.

Cooling/Charging Centers Still Open 

Cooling/Charging Centers Still Open 

If your household is still without power, several City facilities have been designated as cooling/charging centers and are available to help you stay cool and charge your devices:

Response Teams Ask for Reports and Patience

Response Teams Ask for Reports and Patience

Emergency crews are working diligently to assess and repair storm damage and ask for your patience as cleanup may take several weeks due to the severity of the storm.