The North Texas Municipal Water District (NTMWD) has informed the City of Richardson that water sample testing results from the area affected by the boil water notice are expected to be available by early afternoon. Once made available, results will be reported to the Texas Commission on Environmental Quality (TCEQ), which will determine if the boil water notice can be lifted.
The City will continue to operate a water distribution center located at the Heights Recreation Center (see below for location and times) until the conclusion of this incident, and has provided an estimated 4,500 cases of water to people who have visited the center, so far. Inclement weather is expected later today, and further information will be provided if there are impacts at the water distribution site.
Water Distribution Center
Bottled water is available for pickup at the Heights Recreation Center throughout the duration of this incident.
Heights Recreation Center
711 W Arapaho Rd, Richardson, TX 75080
Times of operation
Until 10 p.m. Friday (Nov. 8, 2024)
NOTE: The water distribution center will cease operations once the boil water notice has been lifted.
Why Boil Water Notice Was Issued
The Texas Commission on Environmental Quality requires a boil water notice to go into effect for any public water supply that drops below 20 pounds per square inch, for any amount of time. The TCEQ requires the order to stay in place until laboratory test results indicate the water is safe for human consumption.
When Will The Notice Be Lifted
The boil water notice will stay in effect until the TCEQ confirms lab results of water samples taken from the impacted area show the public water supply is safe for human consumption.
Where Boil Water Notice Is In Effect
The impacted area is located in a portion of the City’s 767 water distribution zone (see map) that services approximately 17,000 customers. This includes residential properties, school campuses, and businesses. All customers in this area fall under the boil water notice.
Who You Can Contact With Questions Regarding the Boil Water Notice
If you have questions concerning this matter, you may contact the City’s 24-hour Response Center at 972-744-4111 or e-mail questions to AskRichardsonPublicServices@cor.gov.
Please know, City of Richardson Public Services staff are working diligently to rectify this issue. Please be patient, as we are working for your safety.
