On Monday, City of Richardson IT restoration teams successfully re-established internal network communication lines temporarily disabled last week, affecting online customer portals on the City’s website and mobile applications. While the restoration marks a major step forward in the ongoing efforts to fully reactivate the City’s internal network, the process to take down, check, and restore sections of the network is causing intermittent outages for services like the City’s 24-hour response telephone line and utility billing. (Alternate backup phone number for the City’s 24-hour response line: 972-744-4487.)
The City’s network has been in a state of lockdown as restoration and forensic teams work to progressively restore services and investigate the source of an unauthorized access incident that occurred Sept. 25. Utility billing and other online payment systems were not directly impacted. However, the connections to the City’s website (www.cor.net) and MyRichardson mobile applications are experiencing temporary outages as IT teams incrementally restore parts of the network.
More information: www.cor.net/CyberFAQ
