As last week’s winter weather event broke pipes and temperature records, City response numbers also reached record-breaking levels. Here’s a look at some of the numbers for Feb. 11-20, as reported to the City Council Monday:

  • Highest number of gallons of water used by Richardson in one day during the event: 32 million, double the average 16 million gallons/day for this time of year. This was attributed to many residents continuously dripping faucets to prevent pipe bursts.
  • Highest number of Richardson homes/facilities/businesses experiencing electrical outages at any one time during the event: 17,493 (due to controlled outages as well as equipment failure)
  • Number of water shutoffs performed by Public Services and Richardson Fire combined: 878
  • Total Fire Department service calls: 752, with daily calls Feb. 15-16 far exceeding the number of calls received the first 48 hours of the 2019 tornado event.
  • Total number of water main breaks responded to by Public Services: 26
  • Number of warming centers established in Richardson: 12

Damage assessment, cleanup and repair continues across Richardson, and several types of assistance are being offered by the City and federal government (see stories below and visit

Homeowners, renters and business owners affected by the storms are encouraged to self-report damage through an online survey administered by the Texas Department of Emergency Management, to help Texas request additional federal funds. Report damage to